Please review our return policy below:
1. Eligibility for Returns:
We accept returns within 30 days from the date of purchase.
To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
2. Initiating a Return:
To initiate a return, please contact our customer service team at info@rocado.it
Provide your order number, reason for return, and any relevant details.
3. Return Shipping:
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service to ensure the safe return of the item.
4. Inspection and Processing:
Once we receive your return, our team will inspect the item.
Refunds will be processed within 5 business days after the inspection is complete.
5. Refund Method:
Refunds will be issued to the original payment method used for the purchase.
6. Exchanges:
We currently do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.
7. Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
8. Customized Items:
Unfortunately, we cannot accept returns for customized or personalized items unless they are defective or damaged.
9. Contact Us:
If you have any questions or concerns regarding our return policy, please reach out to our customer service team at info@rocado.it
We appreciate your understanding and cooperation. Thank you for shopping with Rocado.
